How to book & policy
This page is for booking Kimono rental. To buy kimono, visit here.
Please provide the following information at this form
- Name with Mr. or Ms.
- Phone number with appropriate dialing code for your country
- Your desired plan ( Rental, Furisode, Yukata, 753, graduation etc…)
- A few measurements in centimeters: height / hip (circumstance)
- Arrival details Day&Time (refer to the calendar below to see available dates; Shop hours are from 10:30am to 5pm)
*We want to provide a kimono that will best suit you. Thank you for your cooperation.
If you are coming as a group, please send the information for each person.
We accept reservations 3 months prior and no later than 2 hours before the requested appointment time.
Same day booking will require an additional 2,000yen fee per person.
We will e-mail you with our map & address and an invoice for credit card payment.
- Payment is should be paid within 2 days to secure your booking.
- Changing of booking day requires a 20% surcharge (except weather condition).
- You can cancel your booking with at least 24hrs notice for a full refund. For less than 24hrs notice, we can only provide a 50% refund. Hair and make up cancel need 48hrs notice after it 50% refund.
- once you cancel your booking, you can not book within one year,
- If you are late, photo taking support will be shortened accordingly. If you are over 30 min late, we regard your booking as canceled and only 50% will be refunded. You may pay a surcharge of 20% to re-activate your booking, after it was canceled for lateness.
- Please arrive at the shop with finished make-up and hair style, in case you have not booked a stylist trough us. You can use our hair accessaries during the plan.
- If it rains on your booking day, you can change day and time or to our Experience plan and we will refund any difference. Or we can still take you under roof place for photo.
- Even after completed payment, we may need to cancel your booking (with full repayment) depend on your requests or other situations.
You will receive a confirmation e-mail from us after we receive payment.
- Due to variables with appointment dates, size or preferences, we may ask you to make appropriate changes.
If you don’t receive a response within two days, please use main page form to contact us. Thank you very much for your support!
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